Stripe automatically sends these emails to your account email address:
📅 Upcoming Renewal Reminder
Stripe sends an email 3–7 days before your monthly renewal date, giving you time to update your payment method or cancel if needed.
🧾 Payment Receipt
A detailed receipt is automatically emailed to you every month when your subscription renews successfully.
⚠️ Payment Failed Notice
If a payment fails, Stripe will notify you immediately and retry automatically over 3 days. Your listing stays active during retries.
📊 Monthly Analytics (Spotlight Only)
Spotlight vendors receive a monthly report showing profile views, click-throughs, and lead activity. Sent on the 1st of each month.
Billing FAQ
When will I be charged? ▼
Your card is charged immediately when you subscribe, then on the same date every month. For example, if you subscribe on the 15th, you'll be charged on the 15th of every subsequent month.
Can I cancel anytime? ▼
Yes. Cancel anytime through the Billing Portal above with no fees. Your listing stays active through the end of your paid period, then automatically deactivates.
How do I upgrade or downgrade? ▼
Use the Billing Portal to switch plans. Upgrades are prorated immediately — you only pay the difference. Downgrades take effect at the next billing cycle.
Is my payment information secure? ▼
All payments are processed by Stripe, which is PCI Level 1 certified — the highest level of payment security. We never store your card information.
Do I get a receipt for each payment? ▼
Yes. Stripe automatically emails a receipt to your account email every time a payment is processed. Paid subscribers also receive a charitable donation acknowledgment for Proud Wishes (our 501(c)(3) partner).